At ECOCLEANREFILLS, customer satisfaction is our priority. We offer a selection of refillable cleaning products, surface and floor cleaner concentrates, cleaning powders, cleaning spray refills, home fragrance refills, reusable cleaning accessories, household cleaning tools, and related home care products designed to make everyday cleaning easier and more convenient. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories and promotional items received with the order.
Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Personalized or custom-made products.
Custom name, text, photo, or engraved products.
Custom event or special-order products.
Clearance or final sale items.
Gift cards.
Used cleaning products, refill containers, spray bottles, mop covers, cleaning pads, brushes, soap dispensers, or other household cleaning products where return is not reasonably possible due to use or hygiene considerations.
Products showing signs of misuse or damage after delivery.
Opened or used cleaning concentrates, cleaning powders, fragrance oils, or refill products where return is not reasonably possible due to hygiene, safety, or product-quality considerations.

If you have questions about a product before purchasing, please contact our support team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Photos of the damaged or incorrect product.
Photos of the shipping packaging.
A brief description of the problem.

After reviewing your request, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

How to Start a Return

To request a return, please contact our customer support team before sending any items back.

Please include:

Order Number
Full Name
Email Address
Reason for Return
Photos, if applicable

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective or incorrect product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as ECOCLEANREFILLS cannot guarantee receipt of returned packages without tracking.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

2–5 business days for inspection.
5–10 business days for your financial institution or payment provider to process the refund.

Refund timing may vary depending on your bank, credit card issuer, or payment provider.

Partial Refunds

In certain situations, a partial refund may be issued, including:

Items returned with minor signs of handling.
Products returned without original packaging.
Orders missing non-essential components.
Returns requested outside the standard return window but approved at our discretion.

Any applicable deduction will be communicated to the customer before the refund is processed.

Order Cancellations

Orders may be cancelled before they enter processing, preparation, or shipment.

Because some products may be prepared or customized shortly after an order is placed, cancellation requests cannot be guaranteed.

If your order has already been prepared, customized, or shipped, it may no longer be eligible for cancellation.

Personalized Products

Due to the customized nature of personalized products, we cannot accept returns or offer refunds for:

Personalized names.
Custom messages.
Custom photos.
Custom designs.
Custom engraving.
Personalized cleaning accessories or household products.
Special event orders.
Corporate gifts.

However, if your personalized item arrives damaged, defective, or contains an error caused by ECOCLEANREFILLS, we will work with you to provide an appropriate resolution.

Cleaning & Home Fragrance Products

For hygiene, safety, and product-quality reasons, used or opened items may not be eligible for return.

This may include products such as cleaning concentrates, cleaning powders, surface cleaner refills, floor cleaner refills, cleaning spray refills, fragrance oils, diffuser refills, plug-in fragrance refills, refillable spray bottles, reusable mop covers, cleaning pads, soap dispensers, and other household cleaning or home fragrance products that have been used or opened after delivery.

We recommend reviewing the product description, dimensions, materials, ingredients, compatibility information, usage instructions, and other product details carefully before using your purchase.

If you have questions about a product, size, material, ingredients, compatibility, or intended use before ordering, please contact our support team.

Refused Deliveries

If an order is refused or returned because of an incorrect shipping address provided by the customer, any applicable shipping fees, return shipping charges, customs fees, or carrier costs may be deducted from the eligible refund amount.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend requesting a return, if eligible, and placing a new order separately.

Fraud Prevention

To protect both our customers and our business, ECOCLEANREFILLS reserves the right to review and decline refund requests that appear fraudulent, abusive, or inconsistent with this policy.

This may include excessive return activity, products that have been used or damaged after delivery, or returns that do not reasonably correspond to the original order.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Contact Information

ECOCLEANREFILLS

Customer Support Email: [email protected]

Customer Service Phone: (064) 332-1233

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

20 Auburn Ave NE
Atlanta, GA 30303
United States

If you have any questions regarding returns, refunds, cancellations, or your order, please contact our customer support team. We’re committed to resolving concerns fairly, promptly, and professionally.